faq+policies

reTurnS ​ refunds and exchanges are handled on a case-by-case basis. It is incredibly important to me that you love your waya Silver piece. If you are not completely happy with your purchase, please let me know as soon as possible. I will do my best to make things right. I do not accept returns or exchanges based on wrong size, please know your ring size before ordering and read product descriptions carefully. I only want satisfied customers and I want my pieces to be worn and loved! Please remember that jewelry care is the responsibility of the buyer, please take care of your pieces as I cannot be responsible for mishandling. ​ ​ PackaGInG/GIFTInG ​ all my packages are shipped and packaged with care. I box my items with packaging that is great for gifting. If you are sending as a gift directly I will be more than happy to add a personalized notecard with the order and address everything directly to the recipient, just add those details in the notes or send me a message right away. ​ ​ ShIPPInG ​ I ship out all items as fast as i can, usually 2-4 days, [made to Order items require more time as stated in their listings]. all Swiss orders are shipped with Swiss Post, choose tracking and insurance at checkout. all orders will be shipped to the address listed on my invoice. Please make sure that this address is correct prior to purchasing. I cannot be held liable for incorrect shipping addresses or uninsured items lost or stolen during shipping. any issues with missing packages but tracking says delivered must be addressed with the delivering company. International orders are shipped via Swiss Post. If you are not in Switzerland, please know your country's import policies and customs fees, as you are responsible for paying these.

rInG SIzInG ​ Ordering the correct ring size upon placing your order is very important. Due to the materials and handmade process, most waya Silver rings cannot be resized. Please note that i cannot offer exchanges for incorrectly-ordered sizes. ​ you can buy an adjustable ring Sizer in my shop. Just click here! Or download the ring Sizing Sheet here! ​ your ring should fit your finger comfortably snug enough so it doesnt fall off, but loose enough to go over your knuckles without extra effort. Temperature is important Don’t measure when your body temperature is either too cold or too hot. a cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature. knuckles can effect the size If your knuckle is a lot larger than the base of your finger, you may need to go up a half size. a wider band needs a bigger size Depending on your finger shape, wide bands may fit more snug than single bands. Id recommend going ½-1 full size up if wider bands seem more snug on you. ​ ​ CuFF SIzInG ​ Cuffs are the C shaped bracelets, worn snug on the wrist usually with an opening on the underside. Cuff sizing is a little less precise than ring sizing. Because cuffs are slightly adjustable [have to be to put them on and off] the sizing is a less defined. your wrist circumfrence is the biggest factor in picking the right size. however, your wrist shape and personal preference also play a role. The cuff measurement is the length of metal tip to tip, not including the gap who measures one inch / 2.5cm. xS/S is approximately 5.25” / 13.4cm S/m is approximately 5.5” / 14cm m/l is approximately 5.75” / 14.6cm xl is approximately 6” / 15.2cm ​ The cuffs are meant to be open and closed very slightly. The best way to get the cuff on and off the wrist is to go the the side of the wrist [most narrow point]. when putting the cuff on gently tightnen the cuff with a little squeeze. Please be cautious to over work the cuff or open and close it more than needed, it could break after some time. ​ ​ reSIzInG rInGS Or CuFFS ​ rings with no stone can be sized up, usually one full size only, but i handle it case-by-case beceause not every ring can be sized up. Sizing down usually requires a complete disassemble and rebuild as stones must be removed prior to any soldering. Unfortunatly, I am unable to offer sizing down on rings. many of the cuffs can easily be shortened if needed. If you have any questions at all please don't hesitate to shoot me a message!

waya Silver pieces are handmade with fine silver, sterling silver and natural stones. In order to help insure that they stay in the best condition, it is very important that you avoid showering or swimming while wearing your jewelry. also keep away from lotions and household cleaners. natural tarnishing will occur with time. To help bring it back to its original shine, I recommend using a Silver Jewelry Polishing Cloth only. never use commercial grade cleaners on your piece. Cleaning dips/solutions are harsh and can potentially remove patinas or destroy stones like turquoise, opal and coral. Turquoise especially is relatively soft and is sensitive to bumps and scratches. Please refrain from vigorous, messy or wet activity whilst wearing your jewellery. The patina on your piece may fade over time depending on frequency of wear. Store your jewellery in an airtight box away from other pieces to avoid oxidation. you can buy a polishing cloth on my website just Click here!

Do you make custom orders? ​ at the moment i don't take custom orders, sorry!